Returns & Refund Policy

Effective Date: 01 March 2026

At Myk'ab Co Limited, we take hygiene and customer satisfaction seriously.

1. Returns

Due to hygiene reasons, cosmetic products cannot be returned or exchanged once opened or used, unless the item is defective or incorrect.

We only accept returns in the following cases:

• The item received is damaged or defective
• The wrong item was delivered

Returned items must be in their original packaging where applicable.

2. Timeframe

Customers must contact us within 3 days of receiving their order to report any issue.

3. Return Review

All return requests are subject to review. We may request photos or additional information to assess the issue before approval.

4. Refunds & Replacements

Once approved:

• A replacement product will be provided where possible, or
• A refund will be issued via the original payment method

Refunds are typically processed within a reasonable timeframe after approval.

5. Return Shipping

Return shipping costs are covered by us only if the item is defective or incorrect. In other cases, return shipping fees may apply.

6. In-Store Purchases

Products purchased in-store are non-refundable unless defective.

7. How to Request

To request a return or report an issue, please contact us at: [email protected]. Please include your order details and photos where applicable.

8. Shipping Fees

Delivery fees are non-refundable unless the return is due to an error on our side.

9. Fair Use

We reserve the right to refuse returns that do not meet the above conditions.